Description
Position Title: Coordinator, Licensing
Requisition ID: R101363
Location: Atlanta, GA
Full/Part-Time: Full time
About Us:
Learfield is the leading media and technology company powering college athletics. Through its digital and physical platforms, Learfield owns and leverages a deep data set and relationships in the industry to drive revenue, growth, brand awareness, and fan engagement for brands, sports, and entertainment properties. With ties to over 1,200 collegiate institutions and over 12,000 local and national brand partners, Learfield's presence in college sports and live events delivers influence and maximizes reach to target audiences. With data-based solutions for a 365-day, 24/7 fan experience, Learfield enables schools and brands to connect with fans through licensed merchandise, game ticketing, donor identification for athletic programs, exclusive custom content, innovative marketing initiatives, NIL solutions, and advanced digital platforms. Since 2008, it has served as title sponsor for the acclaimed Learfield Directors' Cup, supporting athletic departments across all divisions.
Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.
Our Mission
Powering the connection of fans to the brands and experiences they love.
Our Core Values
Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun
As a Licensing Coordinator, you will be primarily responsible for delivering best-in-class customer service and support to licensees. You will communicate directly with other CLC departments including Royalty Operations, Legal, and Partnerships to resolve issues and to act as the go-between for those departments and the licensee. You will also help shape the strategic vision of our solutions by acting as the voice of the User.
Responsibilities:
Handle inbound calls and tickets from our customers and staff
Respond to all requests in a timely, professional manner
Execute day-to-day administration of licensee accounts
Maintain open communications and users of the platform, functioning as a systems expert and technical communications resource
Develop relationships and open communication with internal staff overseeing relationships with clients
Assist in providing information to be used in enforcement efforts, audits, and/or on-campus training sessions
Responsible for enhancing, developing and implementing guidelines for licensees
Provide training to licensees for licensing requirements
Qualifications
- Bachelor's degree in Business Administration, Communications, Marketing, Sports Management, or a related field, or an equivalent combination of education and experience.
- Minimum of 1 year of experience in customer service, account coordination, licensing, operations, sales support, or an administrative role.
- Strong verbal and written communication skills with the ability to communicate professionally with internal stakeholders and external customers.
- Experience responding to customer inquiries through phone, email, ticketing systems, or other support platforms.
- Strong organizational skills with exceptional attention to detail and the ability to accurately maintain customer or account information.
- Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
- Prior experience analyzing information, identifying issues, and collaborating with internal teams to resolve customer concerns.
- Strong time management skills with the ability to prioritize work, meet deadlines, and manage multiple requests simultaneously. Preferred
- .Experience working with CRM, customer support, or case management systems (Salesforce, Zendesk, HubSpot, or similar) is preferred.
- Experience creating or delivering training materials, presentations, or process documentation.
- Familiarity with collegiate athletics, brand licensing, trademarks, intellectual property, or consumer products is a plus.
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.
Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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